Samuel Ross Group Ltd, 34 the Green, Mawsley, NN14 1GY

Tel: +44 (0)1536 790486| E: hithere@samuelrossgroup.co.uk

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SunSystems Consultant

Vietnam

Customer Success Representative  (SR2607)

Maidenhead 

£42,000 - £48,000 + Commission 

 

 

What's on offer?

 

Reporting to the Senior Customer Success Manager, the Customer Success Representative’s main responsibilities will concentrate on sales to smaller existing accounts across all markets. The CSR is responsible for maintaining client relationships with LSPs and Universities in the European direct sales countries, assisting clients with the support process and training needs and identifying sales possibilities with existing customers in order to expand the market share of the business. 

 

 

The Role

 

  • Develop and maintain an active relationship with existing accounts

  • Perform demos of the TP products, directly to customers or via webinars

  • Main post-sales contact, including licensing & installation support

  • Increase product adoption

  • Establish best practices for client communication

  • Develop and maintain a high level of customer satisfaction

  • Provide help through the support process

  • Work with internal groups to triage and resolve customer inquiries

  • Provide basic user training for translators when necessary

  • Engage actively in social media activities to promote the use of products and make sure that information reaches as many people as possible 

  • Identify opportunities* Expand market share of business through increase penetration of existing customers and ensuring adoption at Universities

  • Participate in calling campaigns

  • Focus on the business side of installed base customers, identifying opportunities for the broader community

  • Monitor product implementation cycle 

 

About You

 

  • University or Bachelor degree

  • At least 1 - 2 years of relevant experience in customer service or a related field

  • Salesforce.com experience is not required, but preferred

  • Excellent verbal and written communication skills in English and at least one other language (German, Spanish French)

  • Self-motivated and able to work independently, as well as within a team

  • Organized, flexible and able to manage multiple projects simultaneously

  • Detail oriented and able to report results in a concise format

  • Able to plan, organize, and follow job activities in accordance with their importance and respond flexibly and effectively to changes or interruptions

  • Must be a skilled communicator with a dynamic and engaging phone presence who excels in questioning, and listening, to determine the prospect’s needs

  • Must be able to learn and master software quickly

  • Must be able to generate well written correspondence to targeted customers

  • Focused, polite, and persistent, he/she knows how to learn and derive strength from rejection

  • Persuasive, results-orientated and practical, eager to open up new business opportunities and win business from the competitors

  • Self-starter, positive

  • Relationship builder, diplomatic, capable of dealing with complex situations